Frequently Asked Questions
Please read our FAQ before sending us a message.
A confirmation email is sent to the address used to finalize your purchase a few minutes after the order is placed.
If you haven’t received a confirmation email, please check your spam/junk folder as in some cases it could end up there.
If you are unable to locate the email on your spam/junk folder, use the form on this page to reach out to us and we will be happy to confirm that for you.
Great customer service is our goal and we reply to every single message as soon as possible but sometimes our emails are mistakenly sent to your spam/junk folders.
Please open your spam or junk folders and if you find an email from firstname.lastname@example.org open it and mark it as “Not spam”.
To ensure that you continue getting our emails, please add our email above to your contact list.
We accept the following payment methods: VISA, MasterCard, American Express and Paypal.
Note that you don’t need a PayPal account to checkout and pay with PayPal.
PayPal also accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.
We are confident you will love our products as much as we love making them.
If for any reason you are not happy with your purchase, you may return the items within 14 days of receipt for a refund or a store credit.
If you have received an incorrect item in your order please contact us at email@example.com so we can get a replacement package out to you as soon as possible!
We reserve the right to refuse returns if they do not meet the conditions
Send us an email
Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
You can call us at +44 7451 289161 or +1 205-336-6115 , Monday to Friday : 9:30AM-6:30PM – Saturday: 9:30AM-5PM.
Reach us by email at : firstname.lastname@example.org or use the form below :